EN
IT
CUSTOMER SERVICES
Collection and transportation of biological specimens
Activities associated with the shipment and transportation of biological samples could constitute a cause for concern. We have planned a strict organizational model for such activities based on customer needs and organized in such a way as to guarantee the safety of sample transportation and the accuracy of the reported data.
Samples are shipped using specialized couriers ensuring fast and timely deliveries and online tracking of all shipments.
GENOMICA takes care of the following activities for you
Free collection and transport of biological samples, carried out daily by trusted employees.
Free transport of biological samples, via specialized couriers who guarantee fast shipments and timely information regarding all shipments, via online tracking.
Free supply of transportation kits for the shipment of samples, assembled in accordance with UN3373 (compliant with European regulations for the transport of biological samples).
Free supply of test tubes and other disposable material for the collection of biological samples.
LOGISTICS
To receive a shipping kit for biological samples
- fill out the dedicated online form by clicking on the "REQUEST A KIT" button below
- or send an email to: logistica@genomicalab.it
- or contact us at o +390621115020 and select the "Logistics" Department.
- or send a
message at +393516312135
LOGISTICS
To request pick-up of biological samples
- send an email to: logistica@genomicalab.it with the subject "Sample's pick-up" specifying:
• date and continuous time slot of at least 3 hours of availability for collection;
• address (and additional specifications such as department, floor, contact person, etc.);
• number and type of kit to be sent;
• other (special needs, notes for the courier);
- or contact us at +390621115020 and select the "Logistics" Department
- or send a at +393516312135
A SIMPLE PROCEDURE
Fast and centralized logistics network, integration of IT systems between the customer and the genomics laboratories, dedicated customer service are our main strengths
A suite of services and solutions to satisfy every need
GENETIC
COUNSELING
Free pre- and post-test genetic counseling
PERSONALISED
DIAGNOSTICS
Development of specific diagnostic tests on request, to meet the needs of our Customers.
EMERGENCY
DIAGNOSTICS
This service enables customers to obtain test results within 24-48h.
EDUCATIONAL
Brochures for physicians and patients: GENOMICA offers to its customers brochures related with the majority of the tests performed.
ON-LINE REPORTING
Free service allowing customers to view electronically, through the website of the Lab (https://genomicalab.it/online-reports), the status of the tests performed on samples sent to GENOMICA and obtain online the related reports.
QUALITY
Staff constantly auditing the entire analytical workflow. High standards of quality and maximum reliability for the results of our tests. International external audits.
COMPREHENSIVE SERVICES
The most comprehensive portfolio of genetic tests to support professionals in every specialty field.
RESEARCH
Commitment and dedication to science with a team of internationally recognized researchers.
ALERT EMAIL
Service that provides to the customer the possibility to receive an e-mail that enables access to a protected area for consulting the reports.
EXCELLENCE
Modern and technologically advanced laboratories and instrumentation
INNOVATION
Use of sophisticated diagnostic procedures. Continuous search for innovative diagnostic methods. Use of the most recent scientific and technological innovations.
EXPERTISE
Qualified, highly skilled team with over 20 years experience in the genetic field
ALL INCLUSIVE CUSTOMER ASSISTANCE
GENOMICA offers a very high level Customer Care service, guaranteeing its customers competence, professionalism and reliability at every stage of the process: from sample shipment to reporting. The service is carried out by highly qualified personnel, specifically trained to be able to provide, in a clear and effective manner, information on:
Methods for collection and storage of samples
Management of sample’s non-compliance
Tests in progress and reporting status
Management
of urgencies
Supply of disposable material
Administrative changes
Scientific support in interpretation of test results and methods used for testing